Returns & Refunds

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase. Returns and refunds are accepted only within 21 days after delivery.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return by emailing order@abletoact.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive a link to the return portal to create a return label.
3. Once you have submitted your return request online, you will receive a Return Authorisation email:
   • Pre-paid Express Returns via DHL: A pre-paid returns label will be emailed to you. Drop off within 14 days from creating your return authorisation.
   • Self-postage Returns: A returns slip will be emailed to you. Include this slip in the package and send back the returned goods with the shipper of your choice within 14 days from creating your return authorisation.
     
     
4. Once your return is received and inspected, we will notify you when your refund has been issued. This process can take up to 7 business days from the date your return tracking information shows delivered.
5. Please note that refunds can take up to 8 business days to appear on your bank account due to varying processing times of financial organizations.
6. The return shipping fee for pre-paid Express Returns will be deducted from your refund.
7. Self-postage Returns are subject to return shipping fees and reverse duties and taxes which are the responsibility of the customer when choosing this method. We recommend insuring your package and contacting our Customer Service at order@abletoact.com with the tracking number once shipped.

Late or Missing refunds

Please note that we process refunds as soon as your refund request is approved. This means the money leaves our account immediately, but depending on your bank, it may take up to 8 days for the refund to appear in your account. If you haven’t received a refund yet, first check your bank account again a few days later. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are processed within 5 business days (apart from pre-orders). Orders are not shipped on weekends or holidays. If your order hasn’t arrived in the estimated delivery times, please contact our support team at order@abletoact.com.  

Delivery delays can occasionally occur. Please refer our shipping policy for more information.

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are able to cancel your order once it has been processed and/or shipped. If you cancel your order before it has been processed and/or shipped, you will not be assessed any cancellation fee.