Our Shipping Policy

Thank you for shopping at act’ble! We’re here to make your experience smooth and stress-free. Below, you’ll find all the details you need about our shipping process.

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Processing & Shipping Times

We strive to get your orders to you as quickly as possible:

• Standard Orders: Ready to ship within 5 business days (excluding preorders).
• Weekends & Holidays: Orders are not processed or shipped.

If we experience high order volumes, shipments may be delayed by a few days. Don’t worry—we’ll keep you updated via email or phone if there’s a significant delay.

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Shipping Costs & Delivery Times

Shipping charges are calculated at checkout.

• Germany: Delivery in 2–4 business days.
• International: Delivery in 5–7 business days.

Delivery times are estimates, and occasional delays may occur. Questions? Reach out to us at order@abletoact.com—we’re happy to help!

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Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking will activate within 24 hours so you can follow your package’s journey.

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Customs, Duties, & Taxes

We want to be upfront: any customs duties or taxes are the responsibility of the customer. Unfortunately, these are outside of our control.

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Damaged or Lost Shipments

We’re so sorry if your order is damaged or lost during shipping. While we can’t accept liability for these events, we recommend contacting the shipment carrier to file a claim.

Need guidance? Reach out to us at order@abletoact.com, and we’ll assist where possible. Don’t forget to save the packaging and damaged items—it’s often required for claims.

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Countries We Currently Don’t Ship To

Due to logistical challenges, we are unable to ship to these destinations:

Afghanistan

American Samoa

Belarus

Bhutan

Bonaire, Saint Eustatius and Saba

Congo, Democratic Republic

Guam

Mali

Marshall Islands

Micronesia

Myanmar

Netherlands Antilles

Niger

Northern Mariana Islands

Palau

Puerto Rico

Russia

Somalia

Sudan

Turkey

Ukraine

Virgin Islands (U.S.)

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Address Corrections

Entered the wrong address? It happens! Email us at order@abletoact.com right away. If your order hasn’t been processed yet, we’ll do our best to update it.

However, once your order is in the shipping process, changes aren’t possible. For this reason, double-check your address during checkout.

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Order Cancellations

Changed your mind? If your order hasn’t been processed or shipped, we can cancel it—just email us at order@abletoact.com as soon as possible.

Once an order is processed or shipped, cancellations are no longer possible.

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Need Help? We’ve Got You!

If you have questions or concerns, we’re just an email away. Whether it’s about shipping, orders, or anything else, contact us at:

order@abletoact.com

We’re here to support you every step of the way!